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Gild Insurance Agency

Transforming the insurance industry by streamlining the quoting process with AI, leading to increased value and convenience for customers.

PROCESS AND DELIVERABLES:

Discovery

UX/UI Design

Workflow Design

Artificial Intelligence Engineering

Chatbot Design and Development

High-Fidelity Design Mockups

Web Application Engineering

Testing and QA

Deployment

Cloud Architecture Engineering

Data Security

Innovation Team

RESULTS:

Gild approached us with a vision to rethink the business insurance industry’s approach to serving small and solo enterprise customers. Its founding team had identified a disconnect between what these customers need – individualized coverage, administered quickly and helpfully – and the prevailing manual, inefficient methodologies of traditional insurance quote and binding. They formed Gild to bridge this gap and enable greater numbers of small business owners, freelancers, and solopreneurs to thrive while protecting their independence.

The backbone of Gild is Gildber, the friendly AI chatbot that serves as Gild’s mascot and conduit of communication between customers and Gild’s growing community of partner carriers. Gildber was designed and engineered by us to leapfrog shoppers ahead in the quoting process by gathering a tiny bit of information and using it to access additional information from insurance databases. Gildber uses the information to triage needs and present the customer with recommendations, costs, and ultimately bind the chosen product(s).

Contrasted with the old way of doing things that involved lots of phone calls and trips to a brick & mortar agency, Gild is designed to meet this unique set of customers where they are, which is usually working with snatches of time between juggling customers, deliveries, and employees, and trying to squeeze in shopping for insurance from a handheld device.

In addition to working with Gild to design and engineer Gildber, our role on the project included fleshing out the complete user experience; designing workflows for consumer education, quote, bind, payment, and account management; website design and engineering; cloud-based architecture and data security; and ongoing operations, maintenance, and security monitoring.

Gild is gaining significant traction in the marketplace and is turning heads with its fresh approach to solving problems and adding value. We are proud of the feedback from Gild team leader Mary Hoeprich:

“Gild’s insurance agency partners are leaders in digital insurance technology. They’re incredibly impressed with the experience on our website, especially the use of tech to present accurate insurance knowledge. They’ve never seen anything like it. Thank you for the great partnership and congrats, team!”

With the first version of the site launched, we continues our commitment to Gild’s success and our dedicated design and development team remains engaged, seamlessly implementing additional functionality, workflow improvements, engineering for carrier onboarding and integration, and more. The result is a crisp and clean yet approachable experience for Gilders and an open road to adding additional products, services, and innovations for Gild.

For more information and to explore Gild for yourself, visit yourgild.com.

PROCESS AND DELIVERABLES:

Discovery

UX/UI Design

Workflow Design

Artificial Intelligence Engineering

Chatbot Design and Development

High-Fidelity Design Mockups

Web Application Engineering

Testing and QA

Deployment

Cloud Architecture Engineering

Data Security

Innovation Team

We deliver solutions to:

What our clients say
We have been successfully partnering with Symphonize for many years on a broad variety of technologies and product roadmaps. From Big Data analytics product development to rapid development and deployment of RPA, Symphonize has been our key strategic relationship. Their team functions seamlessly as an extension of our product management teams, which has enabled us to dramatically increase release velocity and quality simultaneously.
Terry Leahy, CEO, Meridian Medical Management
Symphonize brings the expertise we need to make good decisions and stay calibrated. Our teams work together seamlessly. If you sat in on a working session, it would be hard to tell the Symphonize folks from my team. They have a seat at the table for every important decision.
Ed Rose, CEO, Paqqets
Symphonize is a one-stop shop that supports us at every stage: from whiteboarding to architecture to development to implementation. They know what the market is doing and reliably guide us to next generation technologies that will put us ahead of our competition.
David Jones, CIO, Meridian Medical Management
The Symphonize Solution Architects and development team are excellent. We can assign tough tasks and know they will do them right without creating complexity or delays. I trust Symphonize to deliver on our commitment and achieve our customer’s goals because they've been doing it for 8 years now.
Fady Zoweil, VP of Professional Services, Thales Group

Connect with us

California
3017 Douglas Blvd, Ste 300
Roseville, CA 95661
Michigan
3051 Miller Rd
Ann Arbor, MI 48103
Bengaluru
Beech E-1, Manyata Embassy Business Park
Ground Floor
Outer Ring Road, Nagawara
KA - 560045
Hyderabad
3rd Floor, Plot No. 14/2
Sector-1, HUDA Techno Enclave, Madhapur
TS - 500081
Vijayawada
3rd Floor
Sai Odessey Complex
NH16 Service Road Gurunanak Colony
AP - 520008