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Meridian Medical Management

Enabling the successful acquisition of a healthcare solutions provider through cloud migration, application modernization, and robotic process automation

PROCESS AND DELIVERABLES:

Discovery

Workflow Design

UX/UI Design

Data analytics platform modernization

Practice Management System modernization

Robotic Process Automation

Testing and QA

User Testing

Cloud provisioning

Data migration

Deployment

HIPAA-Compliant Data Security

RESULTS:

Meridian Medical Management (Meridian), a provider of Revenue Cycle Management (RCM) services and software solutions, was struggling to compete in the market due to outdated infrastructure, legacy applications, and reliance on manual business processes, which were found to be ten times more expensive than automated ones.

The company faced expensive software licensing and infrastructure contract renewals, technical documentation was out-of-date or missing, and institutional knowledge of legacy technologies resided in a few key IT personnel. Furthermore, there were security, business continuity, and HIPAA compliance vulnerabilities that needed to be addressed.

To overcome these challenges, Meridian Medical Management selected us to architect and execute a digital transformation plan in concert with the client’s team. The first step was to rapidly migrate Meridian’s data from an expensive co-location data center to a HIPAA-compliant cloud environment. This was done using AWS EC2, S3, Database Migration Services, Application Migration Services, and RDS.

Within three months, we delivered a vetted, comprehensive migration plan, and within nine months, had migrated 1,400 customer instances with no unplanned downtime. Crucially, Meridian’s IT personnel were able to operate in the new environment because we engaged them in hands-on training from the earliest stages of the project.

Additionally, we developed a comprehensive automation solution for key RCM functions including determining patient eligibility, providing medical records to payers, checking insurance claim status, and resubmitting denied claims. Our end-to-end automation leveraged AWS, UiPath, .NET, and Kibana and integrated seamlessly with a variety of end-customer Practice Management and Electronic Medical Record systems.

The outcomes of this digital transformation were significant. Meridian achieved a 60% savings on infrastructure alone, replatformed multiple legacy apps months ahead of schedule, and reduced costs by $300K/year by eliminating middle-wear to launch products. The company was able to transition easily to remote work during the pandemic and was ultimately acquired by a leading provider of cloud-based healthcare IT solutions in June 2020.

PROCESS AND DELIVERABLES:

Discovery

Workflow Design

UX/UI Design

Data analytics platform modernization

Practice Management System modernization

Robotic Process Automation

Testing and QA

User Testing

Cloud provisioning

Data migration

Deployment

HIPAA-Compliant Data Security

We deliver solutions to:

What our clients say
We have been successfully partnering with Symphonize for many years on a broad variety of technologies and product roadmaps. From Big Data analytics product development to rapid development and deployment of RPA, Symphonize has been our key strategic relationship. Their team functions seamlessly as an extension of our product management teams, which has enabled us to dramatically increase release velocity and quality simultaneously.
Terry Leahy, CEO, Meridian Medical Management
Symphonize brings the expertise we need to make good decisions and stay calibrated. Our teams work together seamlessly. If you sat in on a working session, it would be hard to tell the Symphonize folks from my team. They have a seat at the table for every important decision.
Ed Rose, CEO, Paqqets
Symphonize is a one-stop shop that supports us at every stage: from whiteboarding to architecture to development to implementation. They know what the market is doing and reliably guide us to next generation technologies that will put us ahead of our competition.
David Jones, CIO, Meridian Medical Management
The Symphonize Solution Architects and development team are excellent. We can assign tough tasks and know they will do them right without creating complexity or delays. I trust Symphonize to deliver on our commitment and achieve our customer’s goals because they've been doing it for 8 years now.
Fady Zoweil, VP of Professional Services, Thales Group

Connect with us

California
3017 Douglas Blvd, Ste 300
Roseville, CA 95661
Michigan
3051 Miller Rd
Ann Arbor, MI 48103
Bengaluru
Beech E-1, Manyata Embassy Business Park
Ground Floor
Outer Ring Road, Nagawara
KA - 560045
Hyderabad
3rd Floor, Plot No. 14/2
Sector-1, HUDA Techno Enclave, Madhapur
TS - 500081
Vijayawada
3rd Floor
Sai Odessey Complex
NH16 Service Road Gurunanak Colony
AP - 520008